The app is not yet publicly available. Once accounts are enabled, deletion will be available inside the app. Until then, or if you cannot access the app, use the email process below.
Delete in the app
- Open Settings.
- Select Account, then Delete account.
- Review active commitments and confirm your request.
Delete by email
Email support@onthelineapp.app from the address attached to the account with the subject “Account deletion request.” We may ask you to verify ownership, but never for your password or full payment-card details.
What happens next
Eligible account data and proof files will be deleted or de-identified after verification. Active financial commitments must first be resolved safely so deletion cannot create an ambiguous authorization, charge, release, or charity transfer. We will explain any required resolution step.
Some transaction, fraud-prevention, dispute, tax, or legal records may be retained for the period required by law. Backups age out on their normal retention cycle. We will confirm when the request is complete and identify any limited records retained.
Need help?
Visit Support or read the Privacy Policy.